Refund Policy
Last updated: 2026. This policy outlines our commitment to fair treatment regarding service cancellations, milestone approvals, and refund handling.
1. Introduction & Scope
This policy applies to all digital services provided by IncoTeam, including web development, UI/UX design, and brand consulting.
2. Refund Eligibility
Refunds are processed based on project milestones. If work has not started, a 100% refund minus admin fees is available.
3. Non-refundable Items
Completed milestones reviewed and approved by the client are non-refundable. Third-party costs are strictly non-refundable once purchased.
4. Cancellation Policy
Clients may cancel ongoing service retainers by providing 30 days written notice. Deposits for fixed-price projects are non-refundable after discovery.
5. How to Request a Refund
Submit a formal request via our client portal or billing email. Include your project ID and a detailed reason for the request.
- arrow_forwardReview phase identification
- arrow_forwardSubmission of refund form
- arrow_forward7-10 business day review period
6. Contact Information
Have questions regarding these terms? Our support team is available Monday through Friday to assist you.
Billing Email
billing@incoteam.in
Headquarters
Bengaluru, Karnataka, India